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New Look Aftersales team at Volvo Cars Derby

20/12/2013 10:24

New Look Aftersales team at Volvo Cars Derby

New Look Aftersales team at Volvo Cars Derby

Volvo Cars Derby on Sir Frank Whittle Way is part of Vertu Motors PLC, the UK's 6th largest motor retailer, and offers second-to-none customer service to customers in Derby.

As well as a knowledgeable and trustworthy Sales Team, the dealership, in Sir Frank Whittle Way, near Derbyshire County Cricket Club, has an experienced, highly-skilled and expert Aftersales Team, which puts the customer first every step of the way.

With an emphasis on quality and safety, Volvo Cars Derby has a dedicated Volvo workshop with a team which understands customer needs and that time is a precious commodity.

The dealership offers customers a one-hour service promise, which means the dealership will turn around a service in one hour, with customers assigned one point of contact and one dedicated person looking after their car.

As part of the service, the expert team will ensure vehicles have the latest, up to date software, and 12 months' roadside assistance comes free with any service.

All customers are offered either a courtesy car or assistance with onward travel, a free wash and mini valet with any service and repairs, as well as a free vehicle health check.

The dealership also offers MOTs, with all customers benefitting from added assistance and customer service from Keiran Surti, the dealership host, who looks after all customers from start to finish.

Service Manager Trevor Collins has 25 years' experience in the motor industry and has worked with Volvo for 15 years, joining Volvo Derby earlier this year to head up the six-strong team. Starting out as a Vehicle Apprentice Technician, Trevor has experience and expertise in all aspects of vehicle repair and servicing, including training in Motability repairs and servicing.

Master Technician Darren Taylor, who has 20 years' experience with Volvo, works alongside fully qualified colleagues to offer a full service package on many models. All service colleagues are trained in using the latest vehicle diagnostic technology for Volvo, and are qualified to work on all other car brands.

Dan Lees, named Volvo's Best Apprentice after completing his apprenticeship with the brand, brings five years’ experience to the technical team.

Service Advisor Simon Dawson, has worked in the motor industry for five and a half years and with Volvo for three and a half years. He liaises between the customer and the workshop; ensuring customers are given the highest standards of customer service from beginning to end.

John Ritchie said: "We are here to help customers with all their servicing and repair needs. Along with delivering the best possible customer service, quality and safety are our priorities and we ensure every car is serviced or repaired to the highest standard.

"We pride ourselves on providing the highest standards of service and customer care. Nothing is too much trouble for my team - we just want to ensure that customers walk away completely satisfied with the work we've done and the service we've given."