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Vauxhall Chesterfield recognised for customer service

21/03/2014 14:30

Vauxhall Chesterfield recognised for customer service

Vauxhall Chesterfield recognised for customer service

Bristol Street Motors Vauxhall in Chesterfield has been presented with a second national award for its dedication to customer service.

The dealership on Chatsworth Road was presented with the Customer Excellence Award after being named as one of the top dealerships for customer satisfaction across the Vauxhall national network.

After surveying customers, British manufacturer Vauxhall rewards top performing dealerships for the quality of service provided.

Iain Dodds, Plant Quality Manager at Vauxhall, presented Mike Herring, General Manager at Bristol Street Motors Vauxhall Chesterfield with the award at the dealership.

Mike Herring, General Manager at Bristol Street Motors Vauxhall Chesterfield, said: “Here at Bristol Street Motors Chesterfield we work hard to ensure customer satisfaction and we are very proud to receive an award based entirely on customer ratings. We have created positions such as Customer Service Champion, which is somebody that will follow up with each customer to ensure they are completely satisfied and we are glad to see this system is working.

“Customer feedback is very important to us and we are constantly looking for ways to improve the customer experience and ensure every customer goes away completely satisfied. This award is a fantastic accolade for the dealership and it is great to be recognised by Vauxhall for the 2nd year running, as one of the best members of its network.”

Iain Dodds comments: “At Vauxhall, we are proud that Bristol Street Motors Vauxhall Chesterfield has pulled out all the stops to make our customers’ purchasing and servicing experiences as positive as possible. The award is testament to the hard work invested into their consistent standards and all round high performance.”