IT Helpdesk Apprentice in Rotterdam House vacancy | Vertu Careers

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IT Helpdesk Apprentice

Rotterdam House

10,000 basic salary and plus bonus 2,400
10,000 basic salary and plus bonus 2,400
Apply Now

Job description

IT Helpdesk Apprentice WANTED! £12,000 per annum, based on Team Valley, Gateshead.

We are growing! This is a great opportunity for someone looking to kick off their career in IT.

Our IT team aim "To provide world class IT systems that enable Vertu to deliver an outstanding customer motoring experience".

The hours of work will be 37.5 hours per week between 9am and 5:30pm.

Irrespective of the role, the non-negotiables for any of our colleagues are, Drive, Character, Attitude, Energy and Talent. By applying for this role, you must be willing to undergo an IT apprenticeship with a local supplier. Ongoing training is a big part of this role and our previous apprentices have gone on to rapid promotion through the team.

You will gain experience in the following fields:

  • Hardware such as desktops, laptops & tablets (Surface & iPad).
  • Microsoft operating systems
  • Active Directory/Domain Environments
  • Microsoft Outlook / IMAP / Exchange email systems
  • Anti-virus software, monitoring and email security filtering
  • Networking (TCP/IP, VPN Access etc) - Internet access and restrictions, set-up, trouble shooting, reporting.
  • Remote support tools including Remote Desktop, VNC applications - Printers, scanners, wireless network devices
  • Microsoft Office Applications - Motor retail manufacturer systems & interfaces - Remotely diagnose IT problems, and resolve through talking the user through the fix, or using remote desktop tools to resolve.
  • Excellent communication and interpersonal skills
  • A polite and friendly telephone manner
  • Ability to work under pressure, and diffuse confrontational situations
  • Good organisational skills
  • A willingness to learn and work within a team

We believe that in order to succeed and be the best motor retailer in the UK we need to have the best people working for us. Creating an environment in which colleagues can excel and achieve their aspirations is one of our core philosophies. Once you are employed by us you will under go an apprenticeship via a local training provider.

We will always be happy to listen to your ideas and discuss your development with you on a regular basis. As you would expect from an employer of choice, we also offer a range of benefits, including a competitive salary, share incentive plan and pension scheme. You will also receive preferential rates on vehicle and parts purchases and servicing.


  • Vertu Reward Scheme
  • Preferential Service Rates
  • Colleague Purchase Scheme
  • Share Incentive Scheme
  • Pension
  • Enhanced Maternity
Apply Now



Earls Court
Fifth Avenue Business Park
, Team Valley Trading Estate
, Gateshead
, NE11 0HF