Aftersales represents 43% of the Groupís gross profit and represents our biggest opportunity for the future.
A relentless focus on Aftersales in recent years has led to rising profitability and performance. Further improvements are continuing through the introduction of new technologies, products for customer retention, such as service plans, and our focus on training to give our aftersales colleagues the opportunity to improve and progress is positively impacting financial performance, colleague satisfaction and the customer experience.
Our company mission is to deliver outstanding customer motoring experience through honesty and trust. To achieve this it is essential that all of our Aftersales colleagues have our un-teachables: drive, character, attitude, energy and talent. In return, our Active service training and development program delivers first class training for all Service Advisors. We buy-in fully to manufacturer training programs to ensure that Technicians are up to date with product developments and repair methods and to ensure that they can progress their careers where they wish to do so. Our Aftersales Evolution programme also fast-tracks Aftersales colleagues into management.
To be successful in the Aftersales environment in Vertu Motors, you will need to be able to use your skills and abilities to achieve stretching but achievable performance targets in a process and performance driven environment. You will need to be highly productive and be able to maximise opportunities, where they exist, whilst still providing exceptional levels of customer satisfaction, for which you will be very well-rewarded.