£35,000 basic salary, OTE £48,000 plus company benefits and Company Car
- Vertu Reward Scheme
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Company Car
Bristol Street Motors SKODA Derby are looking for an Aftersales Manager to join our team.
As the Aftersales Manager you will be managing a team of Technicians, Service Advisors and drivers and help them to achieve the high standards of customer satisfaction our customers require.
The main duties of the role are:
Take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.
Monitor and control costs in line with the business plan whilst maintaining quality standards and Customer service.
Ensure accurate collection and recording of customer data in line with Group standards.
Ensure that the manufacturers standards are adhered to at all times.
Make sure there is a safe working environment which is maintained
Monitor colleague performance
For this role it is essential you are able to demonstrate a successful track record within the role, ideally with Franchise experience in the Motor Industry. If you are looking to progress your career and take the next step we want to hear from you. You will be able to validate your ability to generate impressive results by increasing performance, profitability and operating efficiency. You must have strong leadership and people management skills as your primary focus it to lead your team to deliver their business objectives. You will be expected to drive the business forward and maximise customer satisfaction whilst motivating and managing the whole team.
We will reward you well with an attractive remuneration package and our transparent bonus scheme, however over achievement is achievable should you deliver outstanding customer experience. You will have access to a range of enviable benefits as part of the Vertu Reward scheme including, share incentive scheme access, on-going training, and access to our rewards platform which gives you access to over 900 online and instore discounts.
If your application is successful we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.