Due to our ongoing success, we have an exciting opportunity for a Call Handler to join our fantastic team at our Head Office in Team Valley, Gateshead on a 30 hour per week contract!
This is a part time role where you will be working on a 2 week rota - You will work the following shift pattern with the opportunity to work from home on a Sunday!:
Week1- Wednesday 9:30-19:00, Thursday 9:00-17:00, Friday 9:30-17:30, Sunday 10:00-16:00
Week 2- Monday 12:30-19:00, Wednesday 8:30-18:00, Thursday 9:00-17:00, Friday 9:30-17:30
Like us, you will understand that delivering an outstanding customer experience in an efficient manner is a top priority. Our Call Handlers answer all incoming calls from external customers, as well as those from internal colleagues. As a call handler, you will likely be the first point of contact for many of our customers, therefore, you must have an excellent telephone manner and some experience in customer service. You must ensure the call is correctly qualified so you can redirect the caller to the right dealership, hence you will need to be precise and accurate in your work and have good IT skills.
The department can take up to 15,000 calls per day, and so you must ultimately be comfortable in our fast-paced environment, using the skills and knowledge gained in their extensive training to direct our customers quickly and efficiently.
We want to hear from you if you consider yourself to be a committed, driven individual who thrives in a busy, fast-paced environment with an excellent telephone manner and customer service skills. Previous experience in a similar role would be beneficial.
We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
• 25 days holiday rising with length of service plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Enhanced Maternity
Apply today to be considered for this role!
Fifth Avenue Business Park
, Tyne and Wear
, NE11 0XA