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Call Handler

Business Development Centre

£18,636 increasing to £18,886 with experience and Flexible 40 hours, working 5/7 days a week including alternate weekends

As a rapidly growing motor retailer, our people are of paramount importance to our success and are the reason why we are the 5th largest motor retailer in the UK. This is why it is important that we attract the right talent into our business to continue to contribute to that growth.
If you are friendly, driven, enthusiastic and eager to get stuck into a fast-paced environment, we want to hear from YOU! Our Business Development Centre are currently looking for Call Handlers to join our fantastic team. This is a full-time permanent role where you will be earning a basic salary of £18,636 with progression on the department up to £18,886!

Our Call Handlers answer all incoming calls from external customers, as well as those from internal colleagues. As an operator, you will likely be the first point of contact for many of our customers, therefore, you must have an excellent telephone manner and some experience in customer service. You must ensure the call is correctly qualified so you can redirect the caller to the right dealership, hence you will need to be precise and accurate in your work and have good IT skills. The department can take up to 15,000 calls per day, and so the Call Handler must ultimately be comfortable in our fast-paced environment, using the skills and knowledge gained in their extensive training to direct our customers quickly and efficiently.

We want to hear from you if you have experience of telephone handling or working in a customer service environment, are computer literate and have excellent communication skills. Previous contact centre experience would be advantageous but this is not essential to be considered for this role.

But why should you choose us?

-Possibilities for promotion and progression within the role and company
-A company rewards scheme offering cashback and discounts on your everyday shopping, as well as the luxuries
-A salary-based pension scheme
-A share incentive scheme
-Free parking onsite
-Discounted car purchase available exclusively to colleagues
-Ongoing training and support from management
-A great location on Team Valley Trading Estate with excellent public transport links

Our staff say that the best thing they love about their job is the people. So, if you are outgoing, have experience in customer service or telephone handling, excellent communication skills and can use a computer, we want YOU! Apply today.

Find out more about this location

Business Development Centre

Visit our dedicated Business Development Centre webpage.


Fifth Avenue Business Park
Team Valley
Tyne and Wear
NE11 0XA