Job description

Here at Vertu Motors we have a great opportunity for a Customer Retentions Executive to join our centralised online sales team!

This is a brand new team and is a great opportunity to join our ever growing business! Within this role you will be working Monday - Friday - no weekends! We will reward you well with a competitive basic salary and an OTE of £35,000, and once you have completed your training and probation there will be a flexible working so you will be working both in the office, and at home!

Within this role you will be contacting our existing customers, and maximise car renewal opportunities for our dealerships!You will be responsible for generating appointments both physical and virtual by following a structured contact strategy.

Your main objective is to retain all of our current customers by providing a first class customer experience whilst also participating in sales campaigns and promotions that will boost sales penetration and ensure data quality and FSA compliance at all times.

Previous experience within the Motor Trade is preferred but not essential as full training will be delivered, it would be of benefit that the successful candidate has excellent numeracy skills.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays

• Access to our online rewards platform giving you cash back and discounts for multiple retailers

• Preferential Service Rates

• Colleague Purchase Scheme

• Share Incentive Scheme

• Pension

• Enhanced Maternity and Paternity

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.