Customer Service Advisor
National Minimum Wage and Plus Company Benefits
- Vertu Reward Scheme
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
We believe that in order to succeed and be the best motor retailer in the UK we need to have the best people working for us. Creating an environment in which colleagues can excel and achieve their aspirations is one of our core philosophies. Once you are employed by us you can look forward to on-going training opportunities and long-term career progression. We will always be happy to listen to your ideas and discuss your development with you on a regular basis.
Ready to join one of the UK's fastest growing Dealer Networks? Aceparts.co.uk, part of Vertu Motors PLC, are looking for a new Customer Service Agent to join our enthusiastic team in Sittingbourne. So, if you want to work in a customer service environment, have excellent attention to detail and have a track record of working hard, then this may be the role for you.
As part of our customer service team, you will receive calls and emails from customers and deal with a variety of situations from managing sales enquiries to resolving customer issues. If you are successful, your main responsibilities will include efficiently handling and resolving customer queries and issues, achieve targets set by management and most importantly, keeping our customers happy
To be successful in this role you will need to have an excellent telephone manner and outstanding customer service skills. You have to be resilient in nature with the ability to deal with difficult circumstances and sensitive situations. You will have good time management skills and have the ability to get up to speed with product & system processes. Good computer literacy and keyboard skills is also a must for this role.
Automotive experience is preferred, but not essential as successful candidates will be trained on site.
You will be expected to work a 45 hours week on a shift rota basis to cover the customer services opening hours between 8 am and 9pm, Monday to Sunday. This job role is based in Sittingbourne.
If you are successful you can look forward to on-going training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary, free parking, share incentive plan, discount rewards on major retail outlets and pension scheme. If you are interested in joining the most progressive team in the industry please apply today