Customer Service Advisor
Business Development Centre
£17,000 basic salary and £19,500 OTE depending on experience
- Vertu Reward Scheme
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
Due to our growth and success we are expanding our contact centre to ensure we continue to provide the best possible motoring experience to all of our valued customers. As a friendly and professional operation this isn't your conventional call centre. There's a family feel, a pace and buzz that comes from being involved in one of the fastest growing Motoring Organisations around.
Like us, you know that customer service isn't just about providing a service - its about building warm, trusted relationships and ensuring that customers are aware of all of our products and services we offer so they can make informed choices about the servicing and care of their vehicle.
You will be responsible for pro-actively calling our existing customers, following written communication, to actively encourage them to book their vehicle in for a service or necessary work required for their vehicle. You will often be the first point of contact for our service customers and will liaise with both the customer and dealerships. You will be responsible for upselling products and services that will enhance the running of the customers vehicle and for setting customer expectations.
The working hours for this role are 42 hours a week, between the hours of 9.30am 7pm, Monday Friday with some earlier finishes during the week. You will also be required to work weekends occasionally.
If you have a proven customer service or sales background, excellent communication skills, telephone handling experience and IT/PC skills we want to hear from you.
We can offer you a competitive starting salary of £17,000 plus an OTE of £19,500. Add to that a company rewards scheme offering cashback and discounts on your everyday shopping as well as the luxuries: a shares scheme, free parking, discounted car purchase offers available only to colleagues and you soon see why our roles are amongst those sought after within the industry!
If you are successful you can look forward to job security, on-going training opportunities and career progression. If you are interested in joining the most progressive team in the industry, please apply today.