Customer Service Co-ordinator in Vans Direct Ltd vacancy | Vertu Careers

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Customer Service Co-ordinator

Vans Direct Ltd,

18,000 - 20,000 Basic salary depending on experience and Plus company benefits
18,000 - 20,000 Basic salary depending on experience and Plus company benefits
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Job description

Vansdirect Limited is the UK's leading supplier of new vans and commercial vehicles. Working with over 15 manufacturers and various finance partners, we offer a one-stop-shop for the van buying market; whether the sole trader or the fleet user. Primarily internet driven, the Company operates a contact-centre type environment fostering team dynamics yet encouraging entrepreneurial flair and creativity.

We currently have an exciting opportunity for a Customer Service Coordinator to come and join our brilliant team at our office in Newport! This is a Full-Time, permanent role where you will be working Monday to Thursday between 8am - 8pm and Friday, Saturdays and Sundays between 8am - 53.0pm. This will be on a rota basis.

The Customer Service Coordinator is a multi-skilled role and as such the Coordinator can be responsible for an array of tasks. Responsibilities can include: administration tasks such as raising vehicle invoices, dealing with finance company payouts and organising deliveries, liaising with customers and dealerships throughout the delivery process e.g. availability updates, discussing payment terms, answering general queries, confirming delivery details and also updating internal spreadsheets and CRM system.

For this role, we're looking for someone who, ideally, has previous experience of working within a call-centre environment. It is essential that you will have: excellent interpersonal and communication skills both written and oral, good standard of IT Literacy, good organisational skills, with the ability to work under pressure, experience of complaint handling, remedy and letter writing and excellent attention to detail. As this is an FCA regulated role, we will require the successful candidate to undertake a Financial Adverse and Criminal check as part of your on-boarding process.

The successful applicant can expect a range of benefits you would expect from an employer of choice, including: 23 days holidays, comprehensive on-going training, career progression, share incentive plan, discount in many major UK retailers and a pension scheme. If you want to start an exciting career with Vansdirect, please apply now!


  • Vertu Reward Scheme
  • Preferential Service Rates
  • Colleague Purchase Scheme
  • Share Incentive Scheme
  • Pension
  • Enhanced Maternity
Apply Now



6 The Courtyard
Imperial Park
, Newport
, , NP10 8UL