Customer Service Executive in BMW Durham vacancy | Vertu Careers

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Customer Service Executive

BMW Durham

Competitive Basic Salary and OTE of up 25,000 depending on skills and experience
Competitive Basic Salary and OTE of up 25,000 depending on skills and experience
Apply Now

Job description

We have a fantastic opportunity for an experienced Customer Service Executive Advisor to come and join us at our Vertu BMW Durham dealership!

We are looking for a Customer Service Executive to join our busy Aftersales team. You will be our customer's point of contact whilst their vehicle is in our care for servicing or repair and will ensure they receive a first-class experience.

If you enjoy working within a customer focused environment, this is the role for you!

The key duties of this role will involve:
• To Provide an outstanding level of customer care and satisfaction at all times
• Be a vital link between our customers and the technical workshop
• Build rapport and identify customer's wants and needs
• Advise and sell additional identified repairs and applicable products and services
• Liaise with technical workshop to track vehicle progress and ensure ready at agreed time

We are looking for you to have:

• Strong customer service background
• Confident and professional communication skills
• Excellent organisational and administrative skills with a high attention to detail
• Ability to work to deadlines and targets
• High level of computer literacy

Full training will be provided to make sure you are successful within this role!

If you are successful you can look forward to ongoing training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary, share incentive plan, Vertu rewards and pension scheme.

If you are interested in joining the most progressive team in the industry, please apply now! Please note, if your application is successful, we will need to complete pre-employment checks prior to you starting with us.

For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.


  • Vertu Reward Scheme
  • Preferential Service Rates
  • Colleague Purchase Scheme
  • Share Incentive Scheme
  • Pension
Apply Now



Broomside Park
Belmont Industrial Estate
, Durham
, , DH1 1HP