Inbound Call Handler in Business Development Centre vacancy | Vertu Careers

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Inbound Call Handler

Business Development Centre, Gateshead

Basic up to 21,840 and Flexible 40 hours, working 5/7 days per week
Basic up to 21,840 and Flexible 40 hours, working 5/7 days per week
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Job description

Due to our ongoing success, we have an exciting opportunity for an Inbound Call Handler to join our fantastic team at our Head Office on Team Valley, Gateshead within our contact centre department!

This is a full time role where you will be working on a 5 week rota - you will only need to work two Saturdays out of five - with no Sunday working either! We are offering a basic salary of up to £21,840.

During your training and probation you will be office based, but after this there is flexibility for you to work from home and in the office!

Like us, you will understand that delivering an outstanding customer experience in an efficient manner is a top priority. Our Call Handlers answer all incoming calls from external customers, as well as those from internal colleagues. As a call handler, you will likely be the first point of contact for many of our customers, therefore, you must have an excellent telephone manner and some experience in customer service. You must ensure the call is correctly qualified so you can redirect the caller to the right dealership, hence you will need to be precise and accurate in your work and have good IT skills.

The department can take up to 15,000 calls per day, and so you must ultimately be comfortable in our fast-paced environment, using the skills and knowledge gained in their extensive training to direct our customers quickly and efficiently.

We want to hear from you if you consider yourself to be a committed, driven individual who thrives in a busy, fast-paced environment! A good telephone manner is a must.

But why should you choose us?

- Possibilities for promotion and progression within the role and the company
-A company rewards scheme offering cashback and discounts on your everyday shopping, as well as the luxuries
-A share incentive scheme
-Free parking onsite
-Discounted car purchase available exclusively to colleagues
-Ongoing training and support from management
-A great location on Team Valley Trading Estate with excellent public transport links

Why not kick start your career in the motor trade with the 5th largest motor retailer in the UK? Come and join us as a Switchboard Operator by applying today!


  • Vertu Reward Scheme
  • Preferential Service Rates
  • Colleague Purchase Scheme
  • Share Incentive Scheme
  • Pension
  • Enhanced Maternity
Apply Now



Fifth Avenue Business Park
Team Valley
, Gateshead
, Tyne and Wear
, NE11 0XA