IT Field Engineer - South West
£26,000 basic salary, OTE £27,200 plus company benefits and Company Car
- Vertu Reward Scheme
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Company Car
At Vertu Motors, our IT team aim "To provide world class IT systems that enable Vertu to deliver an outstanding customer motoring experience". We are now recruiting for an IT Field Engineer to support our South West region covering the M5 corridor (Worcester / Gloucester / Cheltenham / Hereford areas).
As a highly mobile IT Field Engineer it is critical that you are flexible in your attitude to work. You will be responsible for mobile support services to the users of Vertu Motors IT Systems and Services. This will include:
• New hardware and software installations and/or movements
• Replacement and/or repair equipment
• Maintaining all documentation, inventories, change control processes, audits and assets
• Managing 1st and 2nd line support calls as well as calls from third party companies
• Assisting the Infrastructure team in bringing new sites to life / installing switches / connect-ing servers
Your experience should include 1st line, 2nd line and 3rd line IT Support with a good understanding of Networking, VOIP, Switches, VLAN, Patching, DHCP and Active Directory. The Field Engineer role tends to suit an all-rounder with good levels of all the above rather than a master in one. Hands on Hardware experience is required to enable hot-swapping of various components along with network printers, local printers and scanners. Troubleshooting issues remotely and on site will be a major part of the roll therefore confidence with Windows PCs, Laptops, Tablets, iOS devices, Switches, Routers and working in IT Comms Cabinets is a must. In addition to this you will also need to be highly mobile, self-motivated and passionate about what you do. The role needs to be very flexible with possible early starts and late finishes if/when required to complete projects or dealership relocations.
The following attributes would be very desirable but not compulsory:
• Motor Trade Experience
• Previous Experience with a DMS (CDK Autoline or similar)
• Cisco CUCM IP Telephony
• VAG (VW Audi Group) Systems (ETKA, SAP, ODIS etc.)
Irrespective of the role, the non-negotiables for any of our colleagues are, drive, character, attitude, energy and talent. Relevant IT experience is important to us, as can be seen by the responsibilities of the role, but is not sufficient on its own as you will need to demonstrate that you have used those attributes to achieve your goals in the past.
If your application is successful you can look forward to ongoing training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary, company car, share incentive plan and contributory pension scheme.