At BMW Motorrad Sunderland we strive to have a consistent and high quality level of customer service. Our staff are friendly, knowledgeable, and always happy to help customers delivering a seamless experience about the cars we work with, and we are always on hand to provide help and lend expertise for anything our customer needs.
We are now recruiting for a Service Manager to join our dedicated team in Sunderland!
The main duties of this role are:
- Take responsibility for implementing and maintaining effective processes, to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.
- Monitor and control costs in line with the business plan, whilst maintaining quality standards and customer service.
- Ensure accurate collection and recording of customer data in line with Group standards.
- Ensure that the manufacturers standards are adhered to at all times.
- Make sure there is a safe working environment which is maintained
- Monitor colleague performance
The ideal candidate will be able to demonstrate a successful track record within the role, you must have previous experience as a Service Manager. You will be able to clearly demonstrate your ability to generate impressive results by increasing performance, profitability and operating efficiency. You must have strong leadership and people management skills as your primary focus, to lead your team to deliver their business objectives. Motorbike experience is preferred.
We will also invest in you by providing you with a range of learning opportunities including online self-development and motivational training content that will help you become more effective at achieving your personal and professional goals.
If you are successful you can look forward to on-going training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary, share incentive plan, Vertu rewards and pension scheme. If you are interested in joining the most progressive team in the industry please apply now.
Boldon Business Park
, , , NE36 0BQ