Part-Time Call Handler (16 Hours) in Business Development Centre vacancy | Vertu Careers

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Part-Time Call Handler (16 Hours)

Business Development Centre

9.50 per hour and Flexible 16hrs a week
9.50 per hour and Flexible 16hrs a week
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Job description

Due to our ongoing success, we have an exciting opportunity for a Part-Time Call Handler to join our fantastic team at our Head Office in Team Valley, Gateshead!

This is a part time, permanent role where you will be working 16 hours a week and we are offering a competitive hourly rate of £9.50 per hour!

We have two shift patterns available - we have Tuesday 830am - 6pm and Saturday 8am - 330pm, or Monday 830am - 530pm and Saturday 9am - 5pm.

Like us, you will understand that delivering an outstanding customer experience in an efficient manner is a top priority. Our Call Handlers answer all incoming calls from external customers, as well as those from internal colleagues. As an operator, you will likely be the first point of contact for many of our customers, therefore, you must have an excellent telephone manner and some experience in customer service. You must ensure the call is correctly qualified so you can redirect the caller to the right dealership, hence you will need to be precise and accurate in your work and have good IT skills. The department can take up to 15,000 calls per day, and so the Call Handler must ultimately be comfortable in our fast-paced environment, using the skills and knowledge gained in their extensive training to direct our customers quickly and efficiently.

We want to hear from you if you consider yourself to be a committed, driven individual who thrives in a busy, fast-paced environment with an excellent telephone manner and customer service skills. Previous experience in a similar role would be beneficial.

But why should you choose us?

- Possibilities for promotion and progression within the role and the company
-A company rewards scheme offering cashback and discounts on your everyday shopping, as well as the luxuries
-A share incentive scheme
-Free parking onsite
-Discounted car purchase available exclusively to colleagues
-Ongoing training and support from management
-A great location on Team Valley Trading Estate with excellent public transport links

Why not kick start your career in the motor trade with the 5th largest motor retailer in the UK? Come and join us as a Call Handler by applying today!


  • Vertu Reward Scheme
  • Preferential Service Rates
  • Colleague Purchase Scheme
  • Share Incentive Scheme
  • Pension
  • Enhanced Maternity
Apply Now



Fifth Avenue Business Park
Team Valley
, Gateshead
, Tyne and Wear
, NE11 0XA