This vacancy is being managed by Babcock on behalf of JLR
- Vertu Reward Scheme
- Share Incentive Scheme
- Child Care Vouchers
- Preferential Service Rates
- Colleague Purchase Scheme
If youre looking for an apprenticeship that will really take you places, then look no further! As an apprentice with Bristol Street Motors, you will be working under the guidance of a mentor in the parts department of a Renault retailer, reporting to the parts supervisor. Daily tasks would include serving trade and retail customers, identifying parts to suit customer orders and processing orders.
So what is a Vehicle Parts Advisor?
The apprenticeship is geared toward training the right candidate to become a fully-fledged Vehicle Parts Advisor. But what does a Vehicle Parts Advisor actually do?
The Vehicle Parts Advisor role varies slightly by employer based upon the specific needs to the location. The below explanation is therefore a guide to support you in understanding what the role might entail. Parts Advisors are also known as vehicle parts operatives. They are responsible for ordering, selling and managing stock control on a wide range of vehicle parts and accessories.
Duties may vary from employer to employer but will typically include:
Advising customers on how to solve a problem with their vehicle
Taking orders from customers both face to face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices for parts sold
Liaison with other members of staff
Working alongside on-site Service Technicians to ensure they have the parts needed to complete their daily work
Additionally, we are looking for individuals who have a Grade A - C in Maths and English.
The key responsibilities of a Parts Advisor role are as follows:
Customer Interaction: To greet all customers professionally and quickly in line with company standards, confirming their full requirements before providing advice.
Parts Volume: To actively achieve agreed parts sales volume targets and maximise incremental sales opportunities. To maximise profit through volume.
Parts Profit: To actively achieve agreed parts profit targets and optimises all sales opportunities. To maximise profit through margin.
Customer Relationship: To pro-actively maintain and develop good relationships with internal and external customers by ensuring their expectations are met and that all parts are fit for purpose.
Ordering: To ensures the accurate and timely ordering of parts for stock and for internal/external customers.
Parts & Stock Management: To efficiently retrieve parts and monitor stock levels to ensure the ordering function meets customer demands while maintaining low costs.
Standards: To maintain the highest possible standards in the parts reception area and in your personal appearance.
Data and Document Handling: To accurately manage and input customer and parts data into the Kerridge system and ensure accurate completion of all parts documentation.
If you are successful you can look forward to on-going training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive package, childcare voucher scheme, share incentive plan, Vertu rewards and pension scheme. If you are interested in joining the most progressive team in the industry please apply now.