Job description

We have an exciting opportunity to join our brilliant team in our Gloucester Ford Renewals Hub as a Ford Renewals Advisor! This is one of the most critical roles in the Division and we are looking for a dedicated individual looking for a new challenge to join this expanding team!

We are offering a competitive basic salary and an OTE of £30,000 Plus company benefits

For this role, you will be responsible for pro-actively contacting our existing Ford customers by phone, video call, email, SMS or letter, to encourage them to visit our dealerships to renew their vehicle and booking appointments for them at the relevant Ford dealer. The Renewals Advisor role is key to the company's finance renewal process and ensuring our customer satisfaction levels are outstanding. You will be responsible for setting customer expectations with respect to replacing their car, and following up the outcome of the renewals activity. This is a full-time role where you will be working Monday to Friday; no weekend working involved!

The successful candidate will have a proven track record in Retail Car Sales or Telesales. If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity