Here at Bristol Street Motors, Ford Wigan, we have a fantastic opportunity for an experienced Senior Service Advisor to come and join our well established business. If you wish to become part of one the largest Motor Retailers in the UK, then please take a look at what we can offer you.
We are offering £28,500 basic salary with an OTE of £31,000, plus benefits!
As the Senior Service Advisor you will be responsible for the front of house in the Service Department. This will include the following duties:
• Managing the Customer Service Levels in the department
• Developing and coaching the Service Advisors in the department
• Setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle
• Deputising for the Service Manager
• Advising the customer on repairs and parts
• Finalising the invoice on completion of required work
For this role, we are looking for you to have previous Automotive Service Advisor experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines. In addition, you will have time management skills and have a proactive approach to customer service.
If your application is successful, we will need to complete employment checks prior to you starting with us. Depending on the role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Enhanced Maternity
If you are interested in joining the most progressive team in the industry, please apply now!
, WN5 0LD