Senior Service Advisor
£22,000 basic salary and OTE £27,000 plus company benefits
- Vertu Reward Scheme
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
Bristol Street Motors SEAT Carlisle are expanding our service department and we are now looking for a Senior Service Advisor to join us. The Senior Service Advisor role is one of the most exciting and important roles in our dealership and this is a great opportunity to join a growing service department. You will be responsible for the daily management of the Service operation and Technicians; this role is a great stepping stone into a management role.
Within this role you will act as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. Therefore, we are looking for an individual with excellent time management, organisational and inter-personal skills to join our team. You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.
We are looking for an exceptional individual who is ideally able to demonstrate a successful track record in a Service Advisor role. If you are looking to take a step away from the Workshop and move into a more front of house role this will be a great opportunity for you. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines. In addition, you will have time management skills and have a proactive approach to customer service.
If you are successful you can look forward to ongoing training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary, share incentive plan, Vertu rewards and pension scheme.
If your application is successful we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.