Here at Bristol Street SEAT Carlisle, we have a fantastic opportunity for an experienced Senior Service Advisor to come and join our well established business. In our most recent survey, 100% of the team would recommend working here to a friend, so if you want to join a winning team with a great working environment, this is a fantastic opportunity!
As the Senior Service Advisor you will be responsible for the front of house in the Service Department. This will include the following duties:
• Managing the Customer Service Levels in the department
• Developing and coaching the Service Advisors in the department
• Setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle
• Deputising for the Service Manager
• Advising the customer on repairs and parts
• Finalising the invoice on completion of required work
For this role, we are looking for you to have previous Automotive Service Advisor experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines. In addition, you will have time management skills and have a proactive approach to customer service.
If your application is successful, we will need to complete employment checks prior to you starting with us. Depending on the role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
The successful candidate can look forward to ongoing training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary, share incentive plan, Vertu rewards and pension scheme.
If you are interested in joining the most progressive team in the industry, please apply now!
Kingstown Industrial Estate
, , CA3 0GW