Here at Vertu BMW Teesside, we have a fantastic opportunity for a Service Advisor to come and join our team and help deliver the outstanding customer service that represents this brand. If you would like the opportunity to join one of the largest Motor Retailer's in the UK, then this could be the role for you!
The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn't just about providing a service - its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.
For this role we are looking for you to have previous customer service advisor experience, ideally gained from within the automotive industry, but this is not essential. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines. In addition, you will have time management skills and have a proactive approach to customer service.
If your application is successful, we will need to complete employment checks prior to you starting with us. Depending on the role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
We are proud to be the motor retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities, career progression and a range of benefits you would expect from an employer of choice which includes Vertu rewards and a pension scheme.
If you are interested in joining the most progressive team in the industry, please apply now!
Preston Farm Industrial Estate
, , TS18 3RB