Basic Salary Negotiable and OTE dependent upon skills and experience
- Vertu Reward Scheme
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
We are recruiting a Service Advisor to join our fantastic team within Ford Durham. We have years of experience providing for our customers and our Service Advisors play a vital role within our Aftersales function delivering an outstanding customer motoring experience.
The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn't just about providing a service - its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.
We are looking for an exceptional individual who is able to demonstrate a successful track record in a customer facing role. Previous experience as a Service Advisor is desirable but not essential. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.
If your application is successful, we will need to complete pre-employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
The successful candidate can look forward to ongoing training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary, share incentive plan, Vertu rewards and pension scheme.
If you are interested in joining the most progressive team in the industry, please apply now!