Basic Salary of £21,000 and with an OTE of £24,000 plus company benefits
- Vertu Reward Scheme
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
At Ford Hartlepool we believe in treating every customer to the best experience possible, therefor we have to employ staff with the right attitude. Due to the successful growth of our business we are looking for a Service Advisor to join the team.
The Service Advisor role is one of the most exciting and important roles in our dealerships. Like us, you know that customer service isn't just about providing a service - its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. Therefore, we are looking for an individual with excellent time management, organisational and inter-personal skills to join our team at Ford Hartlepool. The Service Advisor is responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer the following day to ensure they are happy with the work carried out.
You will be required to work 47 hours a week Monday to Friday between the hours of 7:30am 5:30pm and alternate Saturdays paid as overtime.
We are looking for a candidate with previous experience as a Service Advisor in the motor trade as well as excellent communication Skills and IT/PC skills. It is also preferable that you have a driving license but this is not essential.
If you are successful you can look forward to ongoing training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary, childcare voucher scheme, share incentive plan, Vertu rewards and pension scheme. If you are interested in joining the most progressive team in the industry please apply now.