Here at Bristol Street Motors Ford Kings Norton we have a fantastic opportunity for a Service Advisor to come and join our growing After Sales team!
If you wish to become part of one the largest Motor Retailers in the UK, then please take a look at what we can offer you.
We are offering a fantastic basic salary up to £26,500 with an OTE up to £29,000 per annum plus company benefits.
The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn't just about providing a service - its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.
You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.
For this role, we are looking for you to have previous customer facing service experience; this is essential for you to be considered. Experience in a Service Advisor role within a the motor industry would be advantageous but is not essential.
Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.
In addition, you will have time management skills and have a proactive approach to customer service. You must also hold a full UK driving licence to be considered.
We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
Apply today to be considered for this role!
If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
Kings Norton Business Park
Pershore Road South
, , Birmingham
, B30 3ES