Service Advisor in Ford Shirley vacancy | Vertu Careers
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Service Advisor

Ford Shirley

£18,000 - £20,000 depending on experience and Competitive OTE with company benefits

The Vertu Motors group operates a nationwide chain of franchised motor dealerships offering sale, servicing, parts and bodyshop facilities for new and used car and commercial vehicles.
At Ford Shirley we are committed to providing customers with the vehicle that's right for them. We pride ourselves on our level of customer service, and our well trained and knowledgeable staff will be on hand to deal with any queries customers might have. We are now looking to recruit a Service Advisor to join our team.

The Service Advisor role is one of the most exciting and important roles in our dealerships. Like us, you know that customer service isn't just about providing a service - its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. Therefore, we are looking for an individual with excellent time management, organisational and inter-personal skills to join our team. You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.

Ideally, you will have experience of working within a similar role within the motor industry. You will need to be customer focused, be organised, be able to multi task and manage a busy work load. It is essential you have experience of working within a Customer Facing role.

If you are successful you can look forward to ongoing training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary, childcare voucher scheme, share incentive plan, Vertu rewards and pension scheme.

If you are interested in joining the most progressive team in the industry please apply now.

Find out more about this location

Ford Shirley

Visit our dedicated Ford Shirley webpage.

Address:

361 - 369 Stratford Road
Shirley
Solihull
B90 3BS