Basic salary negotiable and OTE of up to £24,000
- Vertu Reward Scheme
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
As one of the largest Motor Retailers in the UK, Vertu Motors continued success is based on strong performance, growth and leadership. Ford Wigan are part of this success story and are currently looking to recruit an experienced Service Advisor to join their outstanding team.
The Service Advisor role is one of the most important roles in our dealership. Like us, you know that customer service isn't just about providing a service - it's about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.
This role will entail working 46.5 hours per week.
To be successful in the role it is essential that you are customer focused and have an outgoing personality. In addition to this you will also need to be extremely well organised, able to multi-task and have the ability to manage a busy workload. Previous experience gained in a franchised dealership would be an advantage but is not essential.
If your application is successful we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
The role involves working Saturdays on a rota basis.
In return you can look forward to on-going training opportunities and career progression. Other benefits include share incentive plan, colleague discounts on a wide range of products and services and pension scheme.
If you are interested in joining the most progressive team in the industry, please apply now.