Mercedes-Benz of Reading
Excellent Basic salary and OTE of £40,000
- Vertu Reward Scheme
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
Vertu Mercedes-Benz of Reading are recruiting! We have an exciting opportunity for a Service Advisor to join our team and deliver the outstanding customer service that represents this prestigious brand. You will be joining us at a very exciting time as we move into our new five million pound re-development.
The Service Advisor is one of the most important roles in our dealership. Like us, you know that customer service isn't just about providing a service - it's about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and following up with the customer to ensure they are happy with the work carried out.
To be successful in the role you do not need automotive industry experience. We are looking for people who have previous customer service and sales experience, an outgoing personality and someone who genuinely enjoys working with people. In addition to this, you will have experience of upselling and objection handling, excellent organisation skills and have the ability to multi-task and manage a busy workload.
If your application is successful, we will need to complete employment checks prior to you starting with us. Depending on the role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
We are proud to be the motor retailer who invests more in our colleagues personal development than any other, so if you are successful, you can look forward to on-going training opportunities which will make the most of your future career with us. In addition, we offer a range of benefits which include a fantastic salary package, Vertu rewards scheme, pension scheme and a share incentive plan.
If you are interested in joining the most progressive team in the industry, please apply now!