Job description

It is a very exciting time to join Vertu Motors and, in this case, the opportunity to represent the iconic Toyota brand which will see the arrival of twelve new exciting models over the next three years, all offering class leading environmental and technological advancement. We are confident we have the brand for the future and need talented colleagues to help deliver our ambitious vision.

Due to growth, we are looking to recruit a Service Advisor at Vertu Toyota Leicester. This is a permanent, full-time position working Monday to Friday 8am-5.30pm and alternate Saturday mornings between 8am-12.30pm.

We are offering a basic salary of £26,500 with an OTE of £29,000 and an excellent range of Company benefits.

The Service Advisor role is one of the most important roles in our dealership. Like us, you know that customer service isn't just about providing a service - its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and following up with the customer to ensure they are happy with the work carried out.

For this role, we are looking for you to have previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines. Previous experience gained from within the Automotive Industry is desirable.

If your application is successful, we will need to complete employment checks prior to you starting with us. Depending on the role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity

If you are interested in joining the most progressive team in the industry, please apply now!