Basic Salary up to £22,000 and Company Bonus Structure
- Vertu Reward Scheme
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
Due to rapid growth and expansion with addition of the SEAT Franchise, we have a fantastic opportunity for a Service Advisor to join our aftersales team in Volkswagen Harrogate!
The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn't just about providing a service -it is about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.
For this role, we are looking for you to have previous service advisor experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines. In addition,you will have excellent time management skills and have a proactive approach to customer service.
If your application is successful, we will need to complete employment checks prior to you starting with us. Depending on the role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
We are proud to be the motor retailer who invests more in our colleagues personal development than any other, so if you are successful, you can look forward to on-going training opportunities, career progression and a range of benefits you would expect from an employer of choice. These include; Vertu rewards and a pension scheme.
If you are interested in this fantastic opportunity then apply to join us today!