Job description

Here at Bristol Street Motors Ford Birmingham we are looking for a Service Manager to join our thriving team!

We are offering a fantastic basic salary up to £46,000 with an OTE of £65,000 plus a company car and other fantastic company benefits.

As our Service Manager you will be managing a large team of Technicians and Service Advisors, helping them to achieve the highest standards of customer satisfaction our customers require. The main duties of the role are to:

• Monitor and control costs in line with the business plan, whilst maintaining quality standards and customer service.
• Ensure accurate collection and recording of customer data in line with Group standards.
• Ensure that the manufacturers standards are adhered to at all times.
• Ensure a safe working environment is maintained.
• Monitor colleague performance.
• Train and coach colleagues to support their success.
• Take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.

You will be part of a successful team and be a vital member of the Management Team, critical in supporting the Group to reach set objectives. You will be determined to achieve outstanding customer service results and also be extremely financially and sales orientated.

The successful candidate will be able to demonstrate an excellent track record within the role gained from within a Motor Franchise.

You will be able to validate your ability to generate impressive results by increasing performance, profitability and operating efficiency.

You must have strong leadership and people management skills as your primary focus is to lead your team to deliver their business objectives. You will be expected to drive the business forward and maximise customer satisfaction whilst motivating and managing the whole team. You will be able to demonstrate that you share our company values and possess strong leadership, communication and organisational skills.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity

If you are interested in joining the most progressive team in the industry, please apply now.

If your application is successful we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving license check.