Job description

Here at Ford West Bromwich we are looking for a Service Manager to join the team!

This is a full time permanent role offering a basic salary of £40,000 per annum with an OTE of £47,000 plus company car and other benefits.

The main duties of the role are:

• Take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.

• Monitor and control costs in line with the business plan whilst maintaining quality standards and Customer service.

• Ensure accurate collection and recording of customer data in line with Group standards.

• Ensure that the manufacturer's standards are adhered to at all times.

• Make sure there is a safe working environment which is maintained

• Monitor colleague performance

For this role it is essential you have experience as a Service Manager or a Senior Service Advisor to be considered. You must also have a full UK driving licence.

You must have strong leadership and people management skills, as your primary focus it to lead your team to deliver their business objectives. You will be expected to drive the business forward and maximise customer satisfaction whilst motivating and managing the whole team. You will be able to demonstrate that you share our company values and possess strong leadership, communication and organisational skills.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays

• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity

If you are interested in joining the most progressive team in the industry please apply now!