Basic salary up to £45,000 depending on experience, OTE up to £60,000 plus company car and Company Car
- Vertu Reward Scheme
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Company Car
At Bristol Street Motors Hyundai Mansfield we are looking for the Service Manager who enjoys delighting our customers by delivering an outstanding customer experience. We are therefore keen to hear from people who are passionate about service delivery and who want to be part of our motivated team.
In 2002 Hyundai were the first car manufacturer to introduce a 5 Year Warranty. Today, they are still the only car manufacturer to offer an unlimited mileage guarantee for this period, as standard on all of Hyundai passenger cars!
As the Service Manager you will be managing a team of Technicians, Service Advisors and drivers and help them to achieve the high standards of customer satisfaction our customers require.
The main duties of the role are:
Take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.
Monitor and control costs in line with the business plan whilst maintaining quality standards and Customer service.
Ensure accurate collection and recording of customer data in line with Group standards.
Ensure that the manufacturers standards are adhered to at all times.
Make sure there is a safe working environment which is maintained
Monitor colleague performance
For this role it is essential you are able to demonstrate a successful track record within the role, ideally with Franchise experience in the Motor Industry. If you are looking to progress your career and take the next step we want to hear from you. You will be able to validate your ability to generate impressive results by increasing performance, profitability and operating efficiency. You must have strong leadership and people management skills as your primary focus it to lead your team to deliver their business objectives. You will be expected to drive the business forward and maximise customer satisfaction whilst motivating and managing the whole team.
In return, we will invest in you by providing you with industry leading learning opportunities including online self-development and motivational training content that will help you become more effective at achieving your personal and professional goals. You can also look forward to a range of benefits you would expect from an employer of choice, including a competitive salary and performance-related bonus, share incentive plan, pension scheme and Vertu rewards scheme. If you are interested in joining the most progressive team in the industry please apply now.
If your application is successful we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.