Here at Vertu Volkswagen, Nottingham South, we are looking to recruit an experienced Service Manager to join our busy service department. If you would like the opportunity to be part of one of the largest Motor Retailers within the UK then this could be the ideal role for you!
We are offering a fantastic salary package with an OTE of £55,000 plus company car and benefits.
As the Service Manager, you will be managing a team of Technicians and Service Advisors to help them achieve the highest standards of customer satisfaction our customers require. The main duties of the role are to:
•Monitor and control costs in line with the business plan, whilst maintaining quality standards and Customer service.
•Ensure accurate collection and recording of customer data in line with Group standards.
•Ensure that the manufacturer's standards are adhered to at all times.
•Ensure there is a safe working environment which is maintained at all times
•Monitor colleague performance
•Train and coach colleagues to support their success
•Take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.
You will be part of a successful team and be a vital member of the Management Team, critical in supporting the Group to reach set objectives.
Ideally you will be able to demonstrate a successful track record within the role, ideally with Franchise experience in the Motor Industry. You will be able to validate your ability to generate impressive results by increasing performance, profitability and operating efficiency. You must have strong leadership and people management skills as your primary focus is to lead your team to deliver their business objectives. You will be expected to drive the business forward and maximise customer satisfaction whilst motivating and managing the whole team. You will be able to demonstrate that you share our company values and possess strong leadership, communication and organisational skills.
If your application is successful we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
We are proud to be the motor retailer who invests more in our colleagues personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path and a range of benefits you would expect from an employer of choice, including Vertu Rewards, pension scheme and share incentive plan.
If you are interested in joining the most progressive team in the industry, please apply now!
180 Loughborough Road
, , NG2 7JB