Service Team Leader / Senior Service Advisor in Mercedes-Benz of Ascot vacancy | Vertu Careers
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Service Team Leader / Senior Service Advisor

Mercedes-Benz of Ascot

£37,250 OTE depending on skills & experience

At Vertu Mercedes-Benz of Ascot, we are looking for the right people who enjoy delighting our customers by delivering the best customer experience to our service customers.

This is a key position which has a major part in achieving dealership success by providing a professional service to our service customers

The Role

• Dealing with all customers in a professional, prompt and courteous manner
• Portraying a positive first impression of the Service Department
• Booking vehicles into the department for work to be carried out
• Responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle
• Advising on technical queries or issues
• Informing customers of the progress of their vehicle
• Advising on the customer on repairs and parts
• Finalising the invoice on completion of required work
• Following up with the customer the day after to ensure they are satisfied with the service given
• Performance measures will include Customer Satisfaction Scores and feedback to the department
• Competitive Salary and an OTE commission structure

The Person

• We are looking for an exceptional individual who is able to demonstrate a successful track record in a customer service role
• Customer focus, relationship maintenance and communication skills are of paramount importance in this role
• Excellent time management skills
• The successful applicant will be self-motivated, with a proactive approach to customer service
• Someone who will enjoy the challenge of influencing the success of the Services department
• The ideal candidate must have customer relations experience
• Excellent interpersonal and organisational skills
• Someone who enjoys the challenge of working in a fast paced environment with several deadlines and tasks
• Sales Skills would be an advantage to inform customers of our service products
• You must be IT literate
• Service Advisor with franchise experience in the Motor Industry is a must for this position

If you are successful you can look forward to ongoing training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary, childcare voucher scheme, share incentive plan, vertu rewards and pension scheme. If you are interested in joining the most progressive team in the industry please apply now.

Find out more about this location

Mercedes-Benz of Ascot

Visit our dedicated Mercedes-Benz of Ascot webpage.

Address:

London Road
Bracknell
Berkshire
RG12 9FR