Do you pride yourself on delivering fantastic customer service? At Mercedes Benz of Reading, we are looking for a STAR Expert to ensure our customers have a smooth transition between entering our showroom and being introduced to one of our Mercedes Sales Executives for a professional presentation of vehicles.
This is a pro-active role where the first impression is critically important, from a polite and attentive welcome to walk-in customers to offering advice about products, specifications and even assist on configuration of the customer's perfect vehicle!
The role holder will be required to meet and greet all customers on arrival to the showroom and ensure that their time at the showroom is an exceptional and enjoyable experience. The STAR Expert will also be required provide our customers with refreshments as well as being essential in assisting the sales executives deliver fantastic customer service. You will do this by making sure vehicles are available for test drives and following up calling customers that have visited the showroom ensuring they are 'completely happy' with the service we have delivered.
For this role, we are looking for someone who has experience in a customer facing role, ideally in retail. It is also beneficial if you are computer and social media efficient.
If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
If you are successful you can look forward to on-going training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary, share incentive plan, Vertu rewards and pension scheme. If you are interested in joining the most progressive team in the industry please apply now!
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