Here at Vertu Motors we have an exciting and new opportunity for a Warranty Team Leader to come and join our Motor Assured Warranty Team based in Gateshead.
This is a full-time, permanent role where you will be earning a basic salary of £30,000 With a OTE of £34,000.
You will be responsible for smooth day to day operation of the Motor Assured Warranty department which has a team of three full time agents. This role will report to and have support from the Group MOT & Aftersales Equipment Manager.
The main purpose of your role will be managing the claims team to ensure operational efficiencies in every aspect of the running of the department, warranty product, policy and procedures whilst delivering an outstanding customer experience. You will also provide when required, technical support to the team, review of service and maintenance history, previous repairs and any additional information in order for the warranty team to make the correct decisions for both the customer and the business with regards to claim value or restrictions. This will also include requests for goodwill or Dealership support within our network.
For this role, it would be preferable for you to have a technical/mechanical understanding of motor vehicles, an eye for detail in administrative tasks along with experience of managing a team. It would also be advantageous if you have experience in this sector, have a motor dealership background, be fully computer literate with a good understanding of automotive DMS systems. Previous experience with KCML Autoline (Kerridge/Keyloop) would be beneficial although not mandatory as full training will be provided.
Ideally you should currently be employed within the industry as a senior service advisor, workshop controller or service manager.
If you are successful, you can look forward to on-going training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive package, share incentive plan, 23 days holidays, Vertu rewards and pension scheme. If you are interested in joining the most progressive team in the industry, please apply now!
Fifth Avenue Business Park
, Tyne and Wear
, NE11 0XA