Contact Centre Advisor
Business Development Centre
£18,000 salary (increasing after probationary period and annually) with starting OTE of £19,500 (uncapped) and 42 hours per week and includes alternate Saturday mornings
- Vertu Reward Scheme
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
Do you like a challenge? Can you keep your cool under pressure in a fast-paced environment? Do you thrive on helping other people and providing a great customer service experience? If you answered yes to all three, we want YOU!
As a rapidly growing motor retailer, Vertu Motors are looking for passionate and committed individuals to join our successful and ever-expanding Business Development Centre as Booking Coordinators. Our colleagues are devoted, compassionate, and dedicated people who live for the satisfaction of a happy customer. The Business Development Centre is full of enthusiastic, progressive, and forward-thinking people who will help our business flourish, just as the name suggests. Our people are the reason why we are now the 6th biggest motor retailer in the UK.
Could this be you?If you have experience in customer service or sales, excellent communication skills and can use a computer then whats stopping you? Why a Booking Coordinator?
Like us, you know that customer service isnt just about providing a service. Its about delivering an outstanding customer experience and building authentic and honest relationships, ensuring that customers feel valued every step of the way. We endeavour for total transparency with our customers, making sure they are aware of our available products and services. This way, they can make informed choices about the maintenance and care of their vehicle. Of course, we work to targets, but we want our colleagues to reach their full potential, both individually and as part of our team. More importantly though, it is all about identifying a customers desires and their needs and tailoring our products and services to suit them something that your knowledge and skills will enable you to do.
What is a Booking Coordinators role and their responsibilities?
To summarise, a Booking Coordinator will establish a vital relationship between our customer and our dealerships, ensuring customer satisfaction levels are exceptional. After completion of all training, your role will be to both answer incoming calls from customers looking to book their vehicle in for an aftersales service, including services, MOTs or for repairs.
You will also be proactively calling our existing customers to encourage them to book their vehicle in meaning your role will be inbound and outbound oriented. We only ring existing customers, so we never cold-call. A Booking Coordinator will inform customers of the servicing requirements of their vehicle and will then liaise with both the customer and the dealership to book the vehicle in on a suitable date. They will upsell beneficial products and services that will enhance the customers vehicle, such as air-conditioning services and winter checks. A Booking Coordinator will manage customer expectations as they are often the first point of contact for our aftersales customers, and they will establish an honest and friendly relationship that will guarantee the customer returns to Vertu Motors.
But why should you choose us?
-A competitive starting salary of £18,000, increasing with experience.
-The potential to earn up to £19,500 through bonuses and commission
-Possibilities for promotion and progression within the role and company
-A company rewards scheme offering cashback and discounts on your everyday shopping, as well as the luxuries
-A salary-based pension scheme
-A share incentive scheme
-Free parking onsite
-Discounted car purchase available exclusively to colleagues
-Ongoing training and support from management
-A staff canteen serving breakfast and lunch
-A great location on Team Valley Trading Estate with excellent public transport links
A vast majority of our Booking Coordinators say that the best thing they love about their job is the people. So, if you are outgoing, have experience in customer service or sales, excellent communication skills and can use a computer, we want YOU! Apply today.