Contact Centre Advisor
Business Development Centre
£18,000 - £21,000 Basic Salary depending on experience and OTE £23,000 Plus company benefits
- Vertu Reward Scheme
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
Do you like a challenge? Can you keep your cool under pressure in a fast-paced environment? Do you thrive on helping other people and providing a great customer service experience? If you answered yes to all three, we want YOU!
As a rapidly growing motor retailer, Vertu Motors are looking for passionate and committed individuals to join our successful and ever-expanding Business Development Centre. The Business Development Centre is full of enthusiastic, progressive, and forward-thinking people who will help our business flourish, just as the name suggests. Our people are the reason why we are now the 5th biggest motor retailer in the UK. We are able to offer you a competitive basic salary of £18,000 - £21,000 depending on experience with an OTE up to £23,000.
Like us, you know that customer service isnt just about providing a service. Its about delivering an outstanding customer experience and building authentic and honest relationships, ensuring that customers feel valued every step of the way. We endeavour for total transparency with our customers, making sure they are aware of our available products and services. This way, they can make informed choices about the maintenance and care of their vehicle.
After completion of all training, your role will be to both answer incoming calls from customers looking to book their vehicle in for an aftersales service, including services, MOTs or for repairs and proactively calling our existing customers to encourage them to book their vehicle in meaning your role will be inbound and outbound oriented. You will also upsell beneficial products and services that will enhance the customers vehicle, such as air-conditioning services and winter checks.
We want to hear from you if you have experience of working in a sales or customer service environment, are computer literate and have excellent communication skills. Previous contact centre experience would be advantageous but this is not essential to be considered for this role.
But why should you choose us?
-Possibilities for promotion and progression within the role and company
-A company rewards scheme offering cashback and discounts on your everyday shopping, as well as the luxuries
-A salary-based pension scheme
-A share incentive scheme
-Free parking onsite
-Discounted car purchase available exclusively to colleagues
-Ongoing training and support from management
-A staff canteen serving breakfast and lunch
-A great location on Team Valley Trading Estate with excellent public transport links
A vast majority of our staff say that the best thing they love about their job is the people. So, if you are outgoing, have experience in customer service or sales, excellent communication skills and can use a computer, we want YOU! Apply today.