Mercedes-Benz of Beaconsfield
up to £22,000 basic salary depending on experience and OTE £25,000 Plus company benefits
- Vertu Reward Scheme
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
At our Vertu Mercedes- Benz of Beaconsfield dealership, we are currently looking for a CRM Executive to come and join our fantastic team! Our staff are friendly, knowledgeable, and always happy to help customers delivering a seamless experience about the cars we work with, and we are always on hand to provide help and lend expertise for anything our customer needs.
Your role will be to maintain the relationship between the customer and the dealership. On a day to day basis you will be: Calling customers 7 days post-purchase of new cars to maximise CSI scores, Email customers 6 months from End of Contract and update internal systems, arrange appointments with customers to retain business, Contact customers mid-contract to ensure theyre still enjoying their car and see if theyd like to come in for a mid-contract review and offering general support to the CRM Manager for ad hoc requests.
The working hours for this role are: Monday to Friday 9.00am 5.00pm with 1 hour for lunch.
To be considered for this role, we would ideally like you to have previous experience in a customer relations/support role. You will also have a strong customer service ethos, excellent verbal and written communication skills, excellent telephone manner, strong organisational skills and proficient skills with excel and someone who is quick to learn on many different systems. Good attention to detail with experience of Kerridge is preferable. You will also be a process driven individual as this role is reliant on following processes to ensure appointments get booked.
If your application is successful, we will need to complete employment checks prior to you starting with us. Your role will include us verifying your recent employment, credit history and criminal record check.
We are proud to be the motor retailer who invests more in our colleagues personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes Vertu rewards and a pension scheme. If you are interested in joining the most progressive team in the industry please apply now!