Customer Advisor in Business Development Centre vacancy | Vertu Careers
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Customer Advisor

Business Development Centre

£16,286 salary increasing to £17,160 with experience and Flexible 40 hours, working 5/7 days a week including alternate weekends

Are you an efficient multi-tasker?
Can you keep your cool under pressure in a fast-paced environment?
Do you strive to help others and love providing a great customer service experience?
If you answered yes to all three, we want YOU!

Here at Vertu Motors, we are looking for driven and enthusiastic individuals to join our successful and ever-expanding Business Development Centre as Customer Advisors. Our colleagues are devoted, compassionate, and dedicated people who live for the satisfaction of a happy customer. They are committed to helping our business flourish; in fact, our people are the reason why we are now the 6th biggest motor retailer in the UK.

Could this be you?
If you have proven customer service, communication, and IT skills, and a great telephone manner then whats stopping you?

Why a Customer Advisor and what are their roles and responsibilities?

Like us, you will understand that delivering an outstanding customer experience in an efficient manner is a top priority. Our Customer Advisors answer all incoming calls from external customers, as well as those from internal colleagues. As an operator, you will likely be the first point of contact for many of our customers, therefore, you must have an excellent telephone manner and some experience in customer service. You must ensure the call is correctly qualified so you can redirect the caller to the right dealership, hence you will need to be precise and accurate in your work and have good IT skills. The department can take up to 15,000 calls per day, and so the Customer Advisor must ultimately be comfortable in our fast-paced environment, using the skills and knowledge gained in their extensive training to direct our customers quickly and efficiently.

But why should you choose us?

-A competitive starting salary of £16,286, quickly increasing to £17,160 with experience.
-Possibilities for promotion and progression within the role and the company
-A company rewards scheme offering cashback and discounts on your everyday shopping, as well as the luxuries
-A salary-based pension scheme
-A share incentive scheme
-Free parking onsite
-Discounted car purchase available exclusively to colleagues
-Ongoing training and support from management
-A staff canteen serving breakfast and lunch
-A great location on Team Valley Trading Estate with excellent public transport links

If you have proven customer service and communication skills, are friendly, and can use a computer, we want YOU!

Why not kickstart your career in the motor trade with the 6th largest motor retailer in the UK? Come and join us as a Customer Advisor by applying today.

Find out more about this location

Business Development Centre

Visit our dedicated Business Development Centre webpage.


Fifth Avenue Business Park
Team Valley
Tyne and Wear
NE11 0XA