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Service Advisor

Ford Gloucester

Negotiable basic salary depending on skills and experience and competitive OTE with company benefits

We're proud of the quality of customer service we offer here at Ford Gloucester, come and join us in ensuring our customers leave us feeling satisfied.

We are looking to recruit a Service Advisor to join our team in Gloucester. Our dealership has a fantastic team who are determined to deliver the high standards of service our customers deserve.

The role of Service Advisor plays a very important part in our dealership and is critical in helping achieve and maintain our customer service levels.

The main duties of the role include:
• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department
• Advising on technical queries or issues
• Booking vehicles into the department for work to be carried out
• Informing customers of the progress of their vehicle
• Cross selling products and services where applicable
• Finalising the invoice on completion of required work
• A full UK driving licence

For this role it is essential you have experience of working within a customer focused role. Experience of working within the Motor Industry would be preferred but is not essential. You also need to be organised, able to multi-task and manage a busy workload. What you do need to have is a customer service focus, excellent communication skills and IT/PC skills.

In return if you are successful you can look forward to on-going training opportunities, career progression, childcare voucher scheme, share incentive plan, colleague discounts on a wide range of products and services and pension scheme.
If you are interested in joining the most progressive team in the industry please apply now.

Find out more about this location

Ford Gloucester

Visit our dedicated Ford Gloucester webpage.

Address:

Bristol Road
Gloucester
GL2 5YB