Hughes Mercedes-Benz of Beaconsfield
£23,500 basic salary and Plus company benefits
- Vertu Reward Scheme
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
Due to continued business growth and success at our Mercedes-Benz of Beaconsfield dealership, we are looking for a very talented administrator to come and join the team! You will be joining a very successful and busy fleet department with long-standing fleet customers. This is a brilliant, established team with highly experienced administrators. Our fleet department deal with Mercedes, SKODA, Peugeot, Smart and Jeep.
Your key areas of responsibility for this role are: to respond to availability and quote requests received by email, telephone and the on-line lease company portals within the time frame set by the leasing companies Service Level Agreements, process new vehicle orders and complete an order specification check with the end-user drivers when required. At all times monitor the leasing company portals for unacknowledged messages and requests, respond to general incoming customer telephone enquiries, develop and maintain good relationships with the leasing company Purchasing and Customer Service teams. When required to assist with the processing of status reports and arranging new vehicle deliveries, process demonstration requests and enter the test drive on the corporate demonstration log, Kerridge and Dealer Car Manager. Where applicable ensure that the on-line leasing company portal is updated. Conduct post demonstration follow-up calls and enter findings on demonstration log and Kerridge, maintain the demonstrator booking file and ensure specification sheets are prepared and placed in each corporate demonstrator, provide a weekly report on the number of demonstration requests received and outstanding for the week. Support the Key Account Managers and Business Solutions Manager as required, action any specific requests from the customer or prospect and conduct Expected Replacement Date and Expected Replacement Date Follow-up calls to generate new leads and sales. Provide a weekly progress report.
We are looking for the successful candidate to have worked in a sales administrator role previously; Fleet experience would be preferred but is not essential. It could also be advantageous for you to have previous experience of working with Kerridge.
We are proud to be the motor retailer who invests more in our colleagues personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes Vertu rewards and pension scheme. If you are interested in joining the most progressive team in the industry please apply now!