Senior Service Advisor
£26,000 basic salary and OTE of £30,000 plus company benefits
- Vertu Reward Scheme
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
Here at Bristol Street Motors we have an excellent opportunity for a Senior Service Advisor to come and join our fantastic Aftersales Team at Citroen Derby. We are a team who are determined to deliver the highest standards of service our customers deserve and we invite you to be a part of this.
As the Senior Service Advisor you will be responsible for the front of house in the Service Department. This will include the following duties:
• Managing the Customer Service Levels in the department
• Developing and coaching the Service Advisors in the department
• Setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle
• Deputising for the Service Manager
• Advising the customer on repairs and parts
• Finalising the invoice on completion of required work
For this role, we are looking for you to have previous Automotive Service Advisor experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines. In addition, you will have time management skills and have a proactive approach to customer service.
If your application is successful, we will need to complete employment checks prior to you starting with us. Depending on the role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
We are proud to be the motor retailer who invests more in our colleagues personal development than any other, so if you are successful, you can look forward to on-going training opportunities, career progression and a range of benefits you would expect from an employer of choice which includes Vertu rewards and a pension scheme.
If you are interested in joining the most progressive team in the industry, please apply now!