£22,000 basic salary and OTE £26,000 plus benefits
- Vertu Reward Scheme
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
At Renault Gloucester we are looking for the right people who enjoy delighting our customers by delivering the best customer experience.
We are therefore keen to hear from people who are passionate about service delivery, who have the passion "To deliver an outstanding customer experience through honesty and trust". A friendly expert who wants to be part of our motivated team.
The Service Advisor is one of the most important roles in our dealership. Like us, you know that customer service isn't just about providing a service - it's about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and following up with the customer to ensure they are happy with the work carried out.
We are looking for an exceptional individual who is able to demonstrate a successful track record in a customer facing role. Previous experience as a Service Advisor is essential. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.
If you are successful you can look forward to on-going training opportunities, career progression and a range of benefits you would expect from an employer of choice which includes Vertu rewards and pension scheme. If you are interested in joining the most progressive team in the industry please apply now.
If your application is successful we will need to complete employment checks prior to you starting with us. Depending on the role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.