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Service Advisor

Vauxhall Waltham Cross

£23,000 basic salary and £29,000 OTE depending on skills and experience

At Vauxhall Waltham Cross, we are looking for the right people who enjoy delighting our customers by delivering the best customer experience. We have a new modern centre to provide a great experience.

We are therefore keen to hear from people who are passionate about service delivery, who have the passion "To deliver an outstanding customer experience through honesty and trust". A friendly expert who wants to be part of our motivated team.

The Role

Delivering a seamless experience to our customers in the Aftersales department
Dealing with approx. 15 customers per day in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department
Advising on technical queries or issues
Booking vehicles into the department for work to be carried out
Informing customers of the progress of their vehicle
Advising on customer repairs and parts
Finalising the invoice on completion of required work
Performance measures will include Customer Satisfaction Scores and feedback to the department from customers
Hours of work 8.00 am to 6pm Monday to Friday and every other Saturday 8.00am to 12 pm

The Person

We are looking for an exceptional individual who is able to demonstrate a successful track record in a customer facing role
Service Advisor experience within the Motor Industry
Customer focus, relationship maintenance and communication skills are of paramount importance in this role
The successful applicant will be self-motivated, with a proactive approach to customer service
Someone who will enjoy the challenge of influencing the success of the Services department
The ideal candidate must have customer relations experience
Excellent interpersonal and organisational skills
You must be IT literate

If you are successful you can look forward to on-going training opportunities, career progression and a range of benefits you would expect from an employer of choice which includes Vertu rewards and pension scheme. If you are interested in joining the most progressive team in the industry please apply now.

If your application is successful we will need to complete employment checks prior to you starting with us. Depending on the role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

Find out more about this location

Vauxhall Waltham Cross

Visit our dedicated Vauxhall Waltham Cross webpage.

Address:

South Side
Eleanor Cross Road
Waltham Cross
EN8 7HG