Birmingham SEAT celebrates award win for customer service
Bristol Street Motors SEAT Birmingham has been recognised by the UK’s leading car scheme, which enables disabled people to get mobile.
The Nechells dealership has received the Motability Scheme’s Quarter 1 Most Improved Award after dramatically increasing its customer satisfaction reviews during the first business quarter of the year.
The accolade is part of a programme of awards by Motability Operations, to recognise and reward outstanding customer service provided by local Motability dealerships.
The Dealer Awards programme is designed to reward best practice and ensure all Motability customers receive exemplary customer service across the Motability Scheme’s national dealer network.
The Motability scheme is available to those who receive the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment. Those eligible can exchange their weekly payment to lease a new car through the Motability Scheme. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.
The Awards are judged on how a dealer delivers the scheme to customers, which is assessed by customer feedback and reviews of their performance. All winners of the quarterly awards are automatically entered into the national, annual awards which are announced at the beginning of the following year.
Stuart Smith, general manager at SEAT Birmingham, added: “The team are incredibly proud to win this Motability Dealer Award. We are pleased to be recognised for our dedication to delivering the scheme to our customers and working successfully in partnership with Motability, which is renowned for its high standards.
“We look forward to welcoming many more Motability customers through our doors in 2016.”
Peter Wilson, general manager – Dealer Relations at Motability Operations, explains: “The focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience, after all, they are often the first point of contact for our customers.
“It’s important for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme and highlight those who are setting a great example of how to do it well, like Bristol Street Motors SEAT Birmingham. Many congratulations to them on their award.”