Gloucester Bodyshop Advisor Recognised With Top Award
A Gloucester-based bodyshop advisor has been recognised on a national stage after being named ‘Colleague of the Year’ in the Ancillary Business Division at the prestigious Vertu Masters Awards.
Shane Witts, who works at Vertu Accident Repair Centre Gloucester, received the award as part of the Group’s annual awards programme, which celebrates the achievements of its highest-performing non-management colleagues.
Now in its fifteenth year, the Vertu Masters Awards showcase excellence across the business and with more than 7,000 colleagues in contention, making success for the winners particularly notable.
Over the past year, Shane has demonstrated exceptional resilience and professionalism, successfully navigating a series of operational challenges while continuing to deliver a consistently high standard of service for customers.
Despite working through significant changes within the business, including adapting to new ways of working and managing a busy front-of-house operation independently, Shane has remained focused on ensuring a seamless and positive customer experience.
His friendly, approachable manner and strong communication skills have helped to build a strong reputation with customers, reflected in consistently high levels of feedback and recommendations.
Shane Witts said: “It is a real honour to receive this award. The past year has certainly brought its challenges, but I’ve always focused on doing the best I can for our customers and supporting the team wherever possible.
“I enjoy working in such a fast-paced environment and take pride in ensuring every customer has a positive experience with us. I am grateful for the recognition and excited to continue developing my career with the business.”
Robert Forrester, Chief Executive of Vertu, said: “Shane’s achievement is a fantastic example of the dedication and resilience we see across our business. He has shown remarkable commitment in the face of change, maintaining high standards and putting customers at the heart of everything he does.
“The Vertu Masters Awards recognise colleagues who truly make a difference, and Shane’s positive attitude, professionalism and determination to progress make him a very worthy winner.”