Volkswagen Mansfield

The Service Advisor was brilliant, only had a MOT this time and received first class service. Very efficient and they even had the car washed before handing back.

We had a problem with the gearbox on our Tiguan. We were traveling back to Suffolk (11/4/2022) after a family holiday in Bakewell. We limped our way to your Vertu VW Mansfield garage in the hope that they may be able to give us some advice. On arriving my husband spoke to the Service Advisor, who immediately looked at the history of our car on the computer. They could see that we only ever use a VW garage and that the car is well maintained. They promptly found an technician to look at the car. We could see that the garage was extremely busy and we had not expected to be given such outstanding service. All given with a huge amount of empathy and kindness, even to our chocolate Labrador! The technician diagnosed the fault and reassured us that we should be able to make it back to Suffolk, albeit having to stop every time the fault reappeared to reset the car. We made it home safely and have the car booked in at our local VW garage today. However, having always had VW cars and only ever used VW garages, we have never experienced such amazing customer service and goodwill. If only your garage was in Suffolk, as we would certainly be using you to look after our VWs! Once again, we can't thank the dealership enough. Best wishes.

In response to the Sales Executive, their helpful attitude and their commitment to looking after me in purchasing my car I would be very pleased to recommend them to my family and friends should they want to buy a car.

It was a pleasure dealing with the Sales Executive who was professional, helpful and efficient. From viewing and test driving the car to sorting the the part exchange of my old car and collecting the new car the following week, we were very impressed. Great service, great value and very happy indeed.

May I take this opportunity to thank your sales representative for their outstanding service throughout my purchase of the car. Seldom does anyone come across a more friendly, honest and professional individual who was prepared to go beyond their normal duties to ensure the absolute satisfaction of this customer. All the minor work we asked for was done to a very high standard without question....a very different experience from many of the other sales representatives I have encountered in the search for a car. They even came in on their day off to ensure that we were completely happy with the car. A Sales Executive who is going to sell the dealership many cars because of their excellent customer relations, keeping me updated on the progress of the car at all times, they are an absolute credit to the dealership. With huge thanks.