Volkswagen Mansfield

In response to the Sales Executive, their helpful attitude and their commitment to looking after me in purchasing my car I would be very pleased to recommend them to my family and friends should they want to buy a car.

It was a pleasure dealing with the Sales Executive who was professional, helpful and efficient. From viewing and test driving the car to sorting the the part exchange of my old car and collecting the new car the following week, we were very impressed. Great service, great value and very happy indeed.

May I take this opportunity to thank your sales representative for their outstanding service throughout my purchase of the car. Seldom does anyone come across a more friendly, honest and professional individual who was prepared to go beyond their normal duties to ensure the absolute satisfaction of this customer. All the minor work we asked for was done to a very high standard without question....a very different experience from many of the other sales representatives I have encountered in the search for a car. They even came in on their day off to ensure that we were completely happy with the car. A Sales Executive who is going to sell the dealership many cars because of their excellent customer relations, keeping me updated on the progress of the car at all times, they are an absolute credit to the dealership. With huge thanks.

The Sales Advisor has been extremely professional and was genuinely interested in helping me during a difficult time with my vehicle. They went above and beyond to assist me, even when it came to a query about removing my private plates due to having difficulties when my car was returned to the garage. I would like to point out they were not even my sales advisor for my vehicle, yet still did their best to help. They definitely deserve credit for their customer service skills.

Sir, I know most of the time people only get in touch to complain, however I feel you should know about the excellent service I received at Mansfield parts department. We own four Volkswagens and do not need selling on the brand, but credit where credit is due, a parts advisor helped me resolve a parts order problem which a VW specialist � in Germany failed to resolve. And yes they were only doing their job, but with professionalism, courtesy and in a friendly manner and explaining how they had ensured I received the correct part. I thanked them for their help but felt compelled to write to you about their attitude towards myself as a customer which I felt to be fantastic. Kindest regards, Mark.