Vauxhall Lichfield recognised for outstanding service
Bristol Street Motors Vauxhall in Lichfield has been recognised with a national award for excellent customer service.
The Eastern Avenue dealership was presented with the Customer Excellence Award after being named as one of the top sites for customer satisfaction across the Vauxhall national network.
Every year, Vauxhall rewards the top performing retailers that have provided customers with exemplary levels of customer experience following results from the British manufacturer’s satisfaction surveys.
Andrew Robson, regional operations director at Vauxhall Motors, presented Stuart Inglis, general manager of Bristol Street Motors Vauxhall Lichfield with the prestigious accolade.
Stuart Inglis said: “The team here at Bristol Street Motors Lichfield works hard to ensure customer satisfaction and it is an honour to receive an award from Vauxhall that is based entirely on customer feedback.
“Our aim is to consistently deliver an outstanding customer service to all of our customers and this award proves that our hard work is paying off.”
Customers are invited to take part in the Vauxhall Customer Satisfaction programme after purchasing a new vehicle or having their vehicle serviced. Over 160,000 responses were collected last year, helping to generate an accurate picture of Vauxhall customer experience.
Peter Hope, Vauxhall Customer Experience Director, comments: “I’d like to thank the team at Bristol Street Motors for pulling out all the stops to make our customers’ purchasing and servicing journey a really positive experience. Their consistent high standards and all-round performance is fantastic, and this award is a real testament to all their hard work.”
To celebrate their outstanding effort, the retailer has been presented with a plaque celebrating their accolade, which has been placed on display at the dealership. Additionally, the Vauxhall dealer locator will display a special logo next to their name, with all staff receiving commemorative badges.