Farnell is Jaguar's Top Retailer of the Year
Farnell Jaguar has been named as the ‘Best Retailer Group 2016’ by luxury car manufacturer, Jaguar UK.
Rik Shield, Head of Business at Farnell Jaguar Land Rover Leeds, the brand-new £10.5m flagship retailer on Scott Hall Road in Leeds, James Boyd, Head of Business at Farnell Jaguar Bolton and Robert Forrester, CEO of parent company Vertu Motors plc, collected the award from Zara Tindall MBE on behalf of their colleagues at a ceremony held at The Royal Dublin Society, in Dublin.
Besides collecting the prestigious Best Retailer Group award, Farnell, also had a number of their Jaguar and Land Rover retailers in runner up positions. These included Jaguar Aftersales Retailer of the Year for Bolton, Land Rover Sales Retailer of the Year for Nelson Land Rover, with the Leeds team also coming close to winning the Land Rover Aftersales Retailer of the Year and Sales Retailer of the Year awards.
Collecting the award, Robert Forrester, CEO of Vertu Motors plc, said: “I’m exceptionally proud of Farnell Jaguar Land Rover’s performance over the past 12 months. Our colleagues work hard to ensure that customers have the best experience possible across all areas of the business. From sales to servicing, customer service is our top priority.
“Vertu Motors have invested heavily to provide Farnell Jaguar Land Rover colleagues and customers the very best facilities. Our new £10.5million dealership on the outskirts of Leeds is testament to this. Offering a luxury waiting lounge and a fully staffed barista bar, it makes visiting the retailer, less of a chore and more of an experience.
“I’d like to thank my colleagues at Farnell Jaguar Land Rover for their hard work and commitment to working together to ensure that our core ethos of delivering excellent customer service is adhered to. This award, and the many shortlist placings that Farnell retailers have attained, are proof that our approach works.”